Returns

 

Refund Policy

 

Christmas Returns 

We know Christmas gifting doesn’t always go to plan — so we’ve extended our returns period to make things easier.

All items purchased for Christmas can be returned or exchanged up to 14 days after Christmas Day (until 8th January).

To qualify, items must be unused, in their original condition, and accompanied by proof of purchase.

If you need to start a return or have any questions, just get in touch — we’re here to help make your festive season stress-free.

 

Returns
We hope that you love your purchases but if you're unhappy with your item/s we will refund the item once we have received the goods in their original condition and with the original receipt and packaging.

Postage for returns are at the customers cost. 

Refunds will be credited to you via the original method of payment. Please remember it can take 7-10 Working days for your bank or credit card company to process the refund.

Unfortunately, we cannot accept returns on sale items, gift cards or Jewellery (due to hygiene reasons).

Late Returns

Returns received after 14 days will be looked into individually, and will be at the discretion of Fox and Fauna. 

Faulty or damaged items 

If you have a faulty or damaged item/s please contact foxandfauna@outlook.com within 3 days and we will try to resolve the problem as soon as possible. 

Please ensure you unpack and check your order as soon as it arrives and photograph the damaged item and packaging that your order arrived in.

You can always contact us for any return question at Foxandfauna@outlook.com

 to return using Evri

Start your return on the evri website and enter in our return address…

Fox and Fauna

Chapel Farm Cottage,

Clare Road Poslingford

CO108QU 

You can then take the Parcel to your local ParcelShop or arrange a courier to collect the parcel from your home.

Once we have received the item and checked its in its original condition you will receive an email notification to inform you its been returned.

You will be refunded via your original payment method. Please note refunds can an take up to 10 days to return to your account. If you have not received your refund within the 10 days then please email us at Foxandfauna@outlook.com